Returns Policy

 

JPC offers an exchange or refund for change of mind or incorrect size on our items within 14 days of purchase.

There will be NO exchanges or refunds on any second-hand items purchased at the JPC Retail Centre.

Requirements for an exchange or refund:

  • Items must be returned within 14 days of purchase.
  • Items shipped must be returned at the Retail Centre or posted back at buyer's own cost
  • Sales dockets must be provided detailing items purchased. A credit card receipt is NOT acceptable proof of purchase. Without a sales docket, we will not be able to provide a refund or exchange.
  • Items must be in the original condition as purchased with original packaging (if any), and all tags/labels still attached.
  • The item must NOT have been worn, washed, marked or named in any way.
  • It is encouraged that all uniform items are to be tried on by the student before purchase, however, if uniform items must be tried on at home, please ensure all tags/labels remain on the item until you are sure of the correct fitting.
  • If an item is labelled or named it will be processed as a second-hand item, with the item will be refunded at 40% of the purchase price.
  • Refund will be processed using your original payment method
  • Discounted items are final and cannot be returned or exchanged
  • Due to Health Regulations, there is NO exchange or refund on hats or socks (regardless of whether the packet has been opened).
  • Any defects must be returned to the JPC Retail Centre. It is at the discretion of the manufacturer (not JPC) as to whether the item will be refunded, replaced or repaired.
  • The JPC Retail Centre reserves the right not to offer an exchange, refund or repair on items where the item fault is the result of misuse, neglect or incorrect washing instructions of the item.
  • The JPC Retail Centre reserves the right to assess the condition and age of returned goods before providing a repair, refund or exchange. This may result in a repair, refund or exchange being refused.
  • If a refund is granted, the refund will be issued using the original payment method.